Bpo/Kpo, which I believe every one of you is aware of is Knowledge Process Outsourcing, which in general terms means outsourcing some knowledge based work of the organization to be done by any third party in consideration for some pay. This knowledge-based work is mostly technical in nature which requires specialized skills and the person or team should be analytical in their approach. In general, India is considered to be the major hub for KPOs along with China, Ireland, Israel, and Russia. It is also said that approximately 70% of the KPOs work is outsourced to Indian companies. It is also said that nearly 70% of the KPOs work is outsourced to Indian companies. The apparent reason being the availability of technical skill set of engineers, doctors, graphics and website designers, Chartered Accountants, Architects, Economist, etc. at a very low cost.
Customer care is an important element for any business. Customers have high expectations and businesses across the world are looking for tools that will enable them to enhance their customer satisfaction.
Our passion for perfection.
We are continuously vetting our call center candidates for superior performance with high touch customer care and brand care to ensure we match your needs to best-in-class Telemarketing, Lead Generation and Appointment Setting services.
Presales are often done due to the business offering goods or services, not sure of the markets willingness to buy the products and services. The use gives an overview of sales due to presales and an educated guess of future sales.
Technical Support The IT Industry has had a massive growth and it's not going to slow down anytime soon. The demand for technical support has taken a U turn. Growth Zone BPO offers reliable support to address a range of customer problems. The team understands the make or break difference in handling the customer's problem with urgency and effectiveness.
Any task you can think of that is recurring like data entry is perfect to outsource. Our team is perfected in on accuracy, security and turnaround time of delivering high integrity data. Think about the streamlined process, quality measures and high data accuracy every single time.
Back office can be located anywhere other than the company's headquarters. It is where the designing and creating of products take place or those involved in administration without being seen by customers.
Using virtual assistance can save you hours from your week works but knowing what tasks to delegate can be a challenge that is if you are a growing business. Virtual assistance are either freelance or contract based workers.
We offer upselling services to retain and re-sell to present customers, a new line of products and services. The expert team of BPO professionals keeps tabs and evaluate customer database to explore the buying patterns.
Customer retention is the company's ability or product to retain its customers for a certain period of time. High customer retention means that business customers or product customers come back, continue to buy.